Shipping policy

Where we ship from

  • Australia: orders ship from our warehouse in Sydney.
  • United States: most orders ship from our warehouse in the United States. Some items, such as books and the Fish Pan, ship from Australia, so an order may arrive in more than one parcel.
  • Everywhere else: orders ship from Australia.

Shipping costs and any free-shipping offer are shown in your cart and at checkout before you pay. Engraved products are only available for delivery within Australia.

Duties and import taxes

Duties paid at checkout (DDP): for the countries below, import duties and taxes are collected at checkout, so there is nothing more to pay when your parcel arrives.

  • United Kingdom, New Zealand and Canada
  • Asia: Brunei, China, Hong Kong SAR, India, Japan, Macao SAR, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam
  • European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

United States: import duties are included in our US prices, so there is nothing more to pay when your parcel arrives, including for items we send from Australia.

Duties unpaid (DDU): for all other countries outside Australia and the United States, including the United Arab Emirates and Saudi Arabia (which ship with DHL), your courier will contact you to collect any import duties or taxes before delivering your parcel.

Tracking

We email you a tracking link when your order ships. You can also track it on our Track your order page.

Pre-orders

Pre-order products ship from the estimated date shown on the product page. If you order pre-order and in-stock items together, we may send them separately.

Lost or damaged parcels

We're responsible for your order until it's delivered. If your parcel is lost or arrives damaged, email hello@mrniland.com with your order number (and a photo of any damage) and we'll send a replacement or refund you.

Parcels returned to us

If a parcel comes back to us because the address was incorrect or it wasn't collected from the post office, we'll let you know and can send it again for $20.

Questions

Email hello@mrniland.com.